Terms and Conditions
1. Account Acceptance: This application is for direct ordering of pharmaceutical products and is subject to acceptance by Apotheca, Inc. Apotheca may verify information and credentials provided in connection with the application and may approve, deny, restrict, suspend, or place an account or order on hold when necessary for payment, licensing, regulatory, operational, or compliance reasons.
2. Pricing and Order Terms: Pricing and terms related to the sale of products are subject to change. If this application is accepted, the approved account holder and its representatives agree to be bound by the terms and conditions prevailing at the time of each order. The account holder is responsible for reporting discrepancies promptly.
3. Licenses, Locations, and Authorized Users: The account holder is responsible for maintaining all licenses, registrations, permits, and authorizations required for its business and purchases. The account holder must notify Apotheca promptly of changes affecting ownership, Medical Director/prescriber, providers, licenses, DEA registration, billing information, or ship-to locations. Account approval may not be transferred to another business, provider, or location without Apotheca's approval.
4. Payment: Unless otherwise approved by Apotheca in writing, orders are Pay Per Order and must be paid before release or shipment. Any alternative payment or credit terms must be approved in writing. Collection costs and fees incurred on delinquent accounts are the responsibility of the account holder to the extent permitted by applicable law.
Return Policy
5. Returnable Items: Products must be in sealed, original containers in resaleable condition and must be accompanied by an approved Return Authorization Form or Destruction Authorization Form. Short-dated or expired product may receive no credit or may be subject to a restocking fee and/or destruction fee.
6. Special Order / Non-Stock Items: Items considered special order or non-stock must be authorized for return or cancellation by Apotheca prior to return. Such products may be subject to a restocking fee and may be non-returnable depending on manufacturer or supplier restrictions.
7. Non-Returnable Items: Products returned without approved authorization, products in unsaleable condition (including broken seals, opened or soiled packages, price labels or other markings), products stored under improper conditions, discontinued products sold on a non-returnable basis, unauthorized special-order/non-stock items, and products involved in bankruptcy sales may be non-returnable.
8. Transportation / Damaged Goods: For product ordered in error by the customer, expired product, or product being destroyed, transportation is prepaid by the customer. Apotheca will be responsible for applicable shipping charges when an Apotheca order-entry error occurred, product was damaged during shipping, or product was recalled by the manufacturer, subject to applicable procedures. Damaged products returned to Apotheca must be accompanied by the required documentation.
9. Return Reporting: Damage or shortage should be reported promptly, including notification to the carrier when appropriate. Parcel shipment damage or shortage should be reported within 72 hours of receipt. Products considered for return must be reported within 5 working days of receipt. Credit is based on actual purchase price and only for items approved for return. Apotheca reserves the right to approve or deny return authorization, and returns or destructions may be subject to applicable fees.
10. Returns Address: Authorized returns are to be sent to:
Apotheca, Inc.
1622 N. 16th St.
Phoenix, AZ 85006
